Customer Service Associate-Aerospace Manufacturing

$39,520 - $49,920/Yr

Joined Alloys - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Fabricated Metal Product Manufacturing

About the position

The Customer Service Associate position at Joined Alloys is responsible for supporting the daily activities of the Aerospace Customer Service function. This includes tasks such as quoting, order entry, expediting, and providing customer service. The role requires effective communication and collaboration across various departments to ensure customer satisfaction and accurate order processing.

Responsibilities

• Assist with answering phones and directing calls to appropriate individuals.
• Use standard office equipment such as copiers, scanners, and printers.
• Download and print customer Purchase Orders (PO) from customer portals and email as requested.
• Review POs for accuracy and enter orders in the ERP system if acceptable.
• Resolve discrepancies with customers regarding POs that do not meet company requirements.
• Follow up with customers until revised POs are received.
• Assist with PO acknowledgments in customer portals and through email.
• Communicate production recommits to customers via phone, email, and online portals.
• Respond timely to customer requests.
• Track and monitor open quote requests to ensure completion by established deadlines.
• Download RFQs and drawings from customer portals and FTP sites as requested.
• Review customer monthly scorecards for accuracy and dispute inaccuracies until resolved.
• Perform miscellaneous duties as assigned.

Requirements

• High school diploma or GED required.
• 2+ years of customer service and phone experience, preferably in the aerospace manufacturing industry.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with MRP/ERP systems.
• Strong organizational skills and attention to detail.
• Excellent typing skills with a high level of accuracy.
• Professional communication skills, both verbal and written.
• Understanding of drawing revision control and basics of ISO9001/AS9100 standards.

Nice-to-haves

• Knowledge of aerospace customer portals preferred.
• Previous administrative experience required.
• Strong interpersonal skills.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Paid holidays