Customer Service Associate (B2B)

$39,000 - $62,400/Yr

Si Management - Tampa, FL

Full-time - Entry Level

Tampa, FL

Food and Beverage Retailers

About the position

The B2B Customer Service Associate at SI Management LLC is responsible for providing exceptional customer service and support to clients, ensuring a positive experience through effective communication and problem-solving. This role involves engaging with potential customers, addressing inquiries, and collaborating with team members to meet service targets. The position emphasizes quality training, mentorship, and a commitment to enhancing customer satisfaction.

Responsibilities

• Meet with potential customers and respond to basic customer inquiries about services, products, billing, and related topics.
• Review accuracy of customer account information and document changes to exceed customer satisfaction.
• Work with fellow B2B Customer Service Associates and sales team members to achieve measurable customer service targets.
• Possess a welcoming demeanor towards customers when presented with challenges or objections.
• Provide continuous effort to increase the quality of the customer experience, drive company morale, and improve business.
• Attend training seminars and client meetings to stay on top of relevant product knowledge, current sales promotions, new product launches, and customer acquisition tactics.

Requirements

• High School diploma or equivalent GED.
• Ability to manage time wisely and efficiently accomplish assigned tasks.
• Proven ability to implement constructive criticism and learn at an accelerated pace.
• Energetic and positive team player, ability to operate in a team environment and independently.
• Ability to stay calm, cool, and collected with demanding customers at all times.
• Positive and considerate attitude towards all interactions with customers and staff members.
• Possess high-quality relationships with senior customer service and sales staff.
• Implement and adhere to internal policies and procedures.

Benefits

• Health insurance
• Dental insurance
• Vision insurance