Customer Service Associate (Cashier) - Full-time / Part-time

$33,280 - $37,440/Yr

Shell - Hesperia, CA

Part-time,Full-time - Entry Level

Hesperia, CA

Petroleum and Coal Products Manufacturing

About the position

The Customer Service Associate (CSA) plays a crucial role in representing the Rebel brand at assigned store locations. This position involves assisting in the operation of the facility in a safe, customer-focused, and profitable manner. CSAs are responsible for various tasks including cash handling, maintaining cleanliness, and ensuring the security of inventory and currency. The role requires direct supervision and adherence to company policies and procedures, with a focus on providing excellent customer service.

Responsibilities

• Report to work on scheduled day at the scheduled time, be neatly groomed and in approved uniform as described per the Company Dress Code.
• Act professionally at all times, displaying a positive attitude, and representing the company in a positive manner to customers, vendors, service providers, and other employees.
• Help customers purchase products by fully understanding the store's available products and having knowledge of product promotions/pricing.
• Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
• Develop customer connections by understanding a customer's frequent purchases and developing a 'one-on-one' relationship.
• Properly utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, credit card, etc.) to efficiently process customer transactions.
• Adhere to proper cash handling procedures to prevent loss of profit in the store per Company Loss Prevention Policy.
• Adhere to security controls established by the company regarding drive-offs, burglary and theft prevention, identification checks, counterfeit bills, etc.
• Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
• Maintain cleanliness/organization of store (inside/outside) including, but not limited to: Restrooms, floors, countertops, shelving, displays, merchandise, food service equipment and area, parking lot, pumps, car wash, and facility property including other outside equipment/units.
• Properly stock, clean, organize, and maintain cleanliness/organization of the walk-in cooler and freezer.
• Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy.
• Rotate merchandise using the First In, First Out (FIFO) method, ensuring all merchandise and displays are appealing, organized, clean, and priced appropriately.
• Complete all required orientation training and on-going training and attend store meetings.
• Notify management or Human Resources of any observed dishonesty by customers, vendors, or store employees.
• Keep all doors locked in secured areas; ensure that all doors are properly locked during closing, and that the alarm is properly engaged.
• Act in accordance with all local, state, and federal laws and regulations.
• Notify supervisor and/or Human Resources of any incidents that occur in the store; document and report all information on appropriate company forms.
• Accurately record all time worked and lunch breaks utilizing the computerized time clock program and manual time sheets.
• Provide assistance to customers with the operation of fuel pumps, air hoses, car wash, fountain, cappuccino, coffee, and all other equipment/machines on store property as needed.
• Properly and accurately ring all fuel and non-fuel sales/purchases; lottery tickets, & activate pre-paid cards etc. on the cash register.
• Understand the laws regarding age-restricted sales (tobacco, alcohol, and lottery); verify identification prior to selling any age-restricted product.
• Put the register on the log-in screen while performing tasks outside of the cash register area to ensure security of the register.
• Properly check in/close out the register after shift ends, completing required logs and worksheets (shift report, count sheets, etc.).
• Pre-heat, stock and code food service items as instructed; utilize a thermometer to ensure product is at the proper temperature.
• Where needed, physically remove snow and/or ice from sidewalks, entrances, pumping stations, awnings, and dumpster area and place ice melt in high traffic areas.
• Clean the car wash including floors and walls, understand how to reset the car wash, and perform sales transactions/refunds appropriately; remove trash from car wash once per shift or as needed (Where applicable, if at a store with a car wash).
• Keep all emergency exits clear of product, trash, etc.; keep a clearance of 36 inches in front of the breaker boxes.
• As requested, assist in training new team members in the use of the cash register, food service machines/equipment, and outside equipment.
• Keep all company and store information confidential.
• Perform all duties with minimal direction and/or periodic supervision.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age.
• High School diploma or GED preferred.
• Must be able to work alone in the store for long periods of time (or full shifts as needed).
• Ability to communicate effectively in English, in both verbally and in written form.
• Ability to understand and follow oral and written instructions; able to read and write at a level sufficient to perform assigned duties successfully.
• Ability to perform basic arithmetic operations using addition, subtraction, multiplication, and division.
• Ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
• Ability to learn and apply proper sanitation and safety requirements associated with food storage and serving.

Nice-to-haves

• Demonstrated success in dealing with stressful situations.
• Ability to work varying shifts, including overnight shifts and holidays.

Benefits

• Medical, Dental, and Vision (Full-Time Employees Only)
• Employee Assistance Program (Full-Time Employees Only)
• 401k After 1 Year (Full-Time Employees Only)