Customer Service Associate (Cashier)

$33,280 - $39,520/Yr

Rebel - La Verne, CA

Part-time - Entry Level

La Verne, CA

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Associate (Cashier) at Rebel Convenience Stores plays a crucial role in representing the brand and ensuring a positive customer experience. This part-time position involves various responsibilities, including cash handling, maintaining store cleanliness, and assisting customers with their purchases. The role requires a high level of integrity and professionalism, as associates are expected to adhere to company policies while providing excellent service.

Responsibilities

• Report to work on scheduled days at the scheduled time, dressed in approved uniform as per the Company Dress Code.
• Act professionally at all times, displaying a positive attitude and representing the company positively to customers and vendors.
• Assist customers in purchasing products by understanding available products and promotions.
• Meet, greet, and thank customers in a friendly manner, providing excellent customer service and handling complaints tactfully.
• Develop customer connections by understanding frequent purchases and building relationships.
• Utilize transactional equipment (cash registers, electronic safe, etc.) to efficiently process customer transactions.
• Adhere to proper cash handling procedures to prevent loss of profit.
• Follow security controls regarding theft prevention and identification checks.
• Maintain cleanliness and organization of the store, including restrooms, floors, and food service areas.
• Perform inventory duties and ensure proper product pricing and rotation.
• Complete required training and attend store meetings.
• Notify management of any observed dishonesty or incidents in the store.
• Accurately record all time worked and lunch breaks using the time clock program.
• Assist customers with the operation of fuel pumps and other equipment as needed.
• Properly ring all sales and check in/close out the register after shifts end.
• Physically remove snow and ice from store entrances and maintain emergency exits clear.
• Assist in training new team members on equipment and procedures.

Requirements

• Must be at least 18 years of age.
• High School diploma or GED preferred.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to perform basic arithmetic operations.
• Ability to learn to operate a cash register and other related equipment.
• Ability to learn and apply proper sanitation and safety requirements for food storage.

Nice-to-haves

• Experience in cash register operation.
• Previous customer service experience.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance