Rebel - Willoughby, OH

posted 12 days ago

Part-time - Entry Level
Willoughby, OH
Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Associate (Cashier) plays a crucial role in representing the Rebel brand by providing excellent customer service at the store location. This part-time position involves various responsibilities including cash handling, maintaining store cleanliness, and ensuring customer satisfaction. The CSA is expected to work efficiently and professionally, adhering to company policies while fostering a welcoming environment for customers.

Responsibilities

  • Report to work on scheduled days at the scheduled time, dressed in approved uniform as per the Company Dress Code.
  • Act professionally at all times, displaying a positive attitude and representing the company positively to customers and vendors.
  • Assist customers in purchasing products by understanding available products and promotions.
  • Meet, greet, and thank customers in a friendly manner, providing excellent customer service and handling complaints tactfully.
  • Develop customer connections by understanding frequent purchases and building relationships.
  • Utilize transactional equipment (cash registers, electronic safe, etc.) to process customer transactions efficiently.
  • Adhere to proper cash handling procedures to prevent loss of profit.
  • Follow security controls regarding theft prevention and identification checks.
  • Maintain cleanliness and organization of the store, including restrooms, floors, and food service areas.
  • Perform inventory duties and ensure proper product pricing and rotation.
  • Complete required training and attend store meetings.
  • Notify management of any observed dishonesty or incidents in the store.
  • Accurately record all time worked and lunch breaks using the time clock program.
  • Assist customers with the operation of fuel pumps and other equipment as needed.
  • Properly ring all sales and purchases on the cash register.
  • Understand laws regarding age-restricted sales and verify identification accordingly.
  • Keep all emergency exits clear and maintain safety protocols.

Requirements

  • Must be at least 18 years of age.
  • High School diploma or GED preferred.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to understand and follow oral and written instructions.
  • Ability to perform basic arithmetic operations.
  • Ability to learn to operate a cash register and other related equipment.
  • Ability to learn and apply proper sanitation and safety requirements.

Nice-to-haves

  • Experience in cash register operation.
  • Previous customer service experience.

Benefits

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance
  • Sign-On Bonus ($500 after 6 months; $500 after 1 year)
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