Customer Service Associate (CSA)

$26,478 - $43,306/Yr

Jackson Hewitt - Alcoa, TN

Full-time - Entry Level

Onsite - Alcoa, TN

Professional, Scientific, and Technical Services

About the position

The Client Service Associate (CSA) role at Jackson Hewitt Tax Service is designed for individuals who excel in customer service and communication. This position focuses on creating exceptional client experiences by engaging with clients, confirming appointments, and providing support during their visits. The CSA will play a crucial role in maintaining client relationships and ensuring a welcoming environment in the office.

Responsibilities

• Engage with clients and provide exceptional customer service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.
• Support clients throughout their journey with the company.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting skills.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Nice-to-haves

• Experience in customer service or sales is preferred.

Benefits

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• Generous bonuses