Customer Service Associate - Customer Service Center

Wesbanco Bank - Fairmont, WV

Full-time

Remote - Fairmont, WV

Credit Intermediation and Related Activities

About the position

The Customer Service Associate at WesBanco Bank, Inc. is responsible for providing professional and courteous support to customers through various communication channels. This remote position requires the associate to respond to and resolve inbound customer requests related to bank products and services, ensuring a high level of customer satisfaction and adherence to service levels. The role involves building and maintaining customer relationships, collaborating with other departments, and providing feedback to improve customer experiences.

Responsibilities

• Respond to and resolve inbound customer requests related to bank products and services.
• Provide customer service via phone, chat, and email.
• Meet or exceed agent metric standards for calls handled and customer satisfaction.
• Quickly assess the urgency of customer requests and prioritize accordingly.
• Serve as a liaison between customers and other bank departments and vendors.
• Provide continual feedback about the usability of services based on customer interactions.
• Perform general clerical duties and operate various departmental equipment.

Requirements

• High school diploma or GED.
• Minimum of one year of banking or financial services experience in a customer service role preferred.
• Previous contact center experience preferred.