Customer Service Associate - Entry Level

$41,600 - $41,600/Yr

Confidential - Whittier, CA

Full-time - Entry Level

Whittier, CA

About the position

The Entry-Level Customer Service Associate position is designed for individuals who are outgoing and career-driven, focusing on customer acquisition and providing exceptional service. This role involves engaging with potential customers, promoting products and services, and guiding them through the enrollment process to ensure a positive experience.

Responsibilities

• Engage with potential customers through various channels (e.g., phone, email, chat) to promote our products/services.
• Provide accurate and detailed information about our offerings and answer any questions customers may have.
• Guide customers through the enrollment process, ensuring all necessary information is collected and processed correctly.
• Identify and address customer needs and preferences to tailor product/service recommendations.
• Maintain accurate records of customer interactions and transactions.
• Follow up with leads and prospects to maximize sales opportunities.
• Collaborate with team members to achieve sales and customer acquisition goals.

Requirements

• High school diploma or equivalent.
• Strong communication skills, both verbal and written.
• Basic understanding of sales and customer service principles.
• Ability to handle customer inquiries and resolve issues effectively.
• Proficiency with basic computer applications and customer management software.
• Positive attitude and a willingness to learn.

Nice-to-haves

• Previous experience in a customer service or sales role is a plus but not required.

Benefits

• Professional development assistance
• Commission only
• Commission pay
• Performance bonus
• Uncapped commission
• Weekly bonus