Customer Service Associate - Entry Level

$36,400 - $78,000/Yr

Ascend Enterprises - Charleston, SC

Full-time - Entry Level

Charleston, SC

Gasoline Stations and Fuel Dealers

About the position

Ascend Enterprises is seeking a Full-Time Entry Level Customer Service Associate to join our expanding team in Charleston, SC. This position is crucial as we aim to meet the growing demand from our clients. Our business model is built on the foundation of creating meaningful relationships directly with our clients' target customer base, which we believe is essential for exceeding expectations. The ideal candidate for this role will be outgoing, enjoy working collaboratively within a team, and thrive in a high-energy, fast-paced environment. As a Customer Service Associate, you will be responsible for managing on-site brand and client interactions, which includes delivering presentations, engaging in sales and marketing activities, and facilitating customer enrollment on behalf of our clients. You will work closely with fellow associates to execute outreach initiatives in designated areas while maintaining a clean and professional image at all times. Staying informed about client information, their non-profit status, and community initiatives is vital. Additionally, you will have the opportunity to participate in group training sessions to enhance your skills and knowledge. This role is perfect for individuals who are eager to learn and grow within the company, as we provide both one-on-one and group training opportunities. You will also have hands-on chances to practice and develop your professional skills, along with potential travel opportunities to industry-related conferences. If you are looking for a position that offers a pathway to leadership and mentoring roles, this could be the perfect fit for you.

Responsibilities

• Handle all on-site brand management and client management including presentations, sales, and marketing.
• Facilitate customer enrollment on behalf of our clients.
• Work with fellow associates to successfully execute outreach in assigned areas.
• Maintain a clean and professional image at all times.
• Stay up to date with all client information, their non-profit status, and community initiatives.
• Participate in group training opportunities.

Requirements

• At least 1 year of experience in a customer service or client service related role.
• Some college coursework in a related field preferred but not required.
• A desire to be in a leadership and mentoring role.
• A drive to grow with a company and develop long-term career opportunities.
• An open mind and willingness to continue learning new concepts and strategies.

Benefits

• Paid training
• Professional development assistance
• Hands-on opportunities to practice and build professional skills
• Traveling opportunities
• Industry related conferences