Customer Service Associate - Forest Lake, MN - (Part-Time)

$29,120 - $35,360/Yr

Goodwill - Forest Lake, MN

Part-time - Entry Level

Forest Lake, MN

Social Assistance

About the position

This position is responsible for ensuring fast, friendly, and accurate transactions at the point of sale, while providing a positive customer experience to Goodwill customers. The Customer Service Associate plays a crucial role in stocking and maintaining merchandising standards on the sales floor, all while ensuring a clean and safe environment. The role promotes and adheres to the mission and values of Goodwill-Easter Seals, which focuses on providing job training and customized career support to eliminate barriers to work and independence. In a typical day, a Customer Service Associate can expect to create a high level of customer service throughout the store, ensuring that all customers experience a welcoming atmosphere. The associate will follow policies and procedures and execute directives in a timely manner, contributing to the overall store operations. Additionally, the role involves providing a work environment that trains and develops participants in achieving their goals, thereby supporting the organization's mission. Safety is a key component of this position, as the associate will help contribute to a safe and welcoming environment for both employees and customers. The job offers a typical starting pay range between $14.00 - $17.00/hr, with a focus on work-life balance. Weekend and holiday shifts are limited, and the organization offers competitive pay, flexible hours, and a variety of benefit options, including an employee discount. Goodwill-Easter Seals Minnesota prioritizes a healthy work-life balance, with no overnights or late closing shifts, and limited holiday hours, as the store is closed on major holidays such as Easter, Independence Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day.

Responsibilities

• Ensure fast, friendly, and accurate transactions at the point of sale.
• Provide a positive customer experience to all Goodwill customers.
• Stock and maintain merchandising standards on the sales floor.
• Maintain a clean and safe environment for customers and employees.
• Create a welcoming atmosphere throughout the store.
• Follow policies and procedures and execute directives in a timely manner.
• Provide a work environment to train and develop participants in achieving their goals.
• Contribute to a safe and welcoming environment.

Requirements

• 0-3 years of relevant experience.
• High school diploma or equivalent preferred.
• Ability to effectively communicate with supervisors, employees, and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills and ability to prioritize tasks.
• Strong decision-making skills and attention to detail.
• Desire to provide excellent customer service.
• Ability to interact with a diverse population in a human-services setting.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers.

Benefits

• Generous paid time off (PTO) program.
• Competitive medical, dental, and vision plans.
• Employer-paid life insurance.
• 401(k) plan with employer match.
• Employee discount.