Customer Service Associate I - Liaison

Friends Of The Texas A&m University Libraries - College Station, TX

Full-time - Entry Level

College Station, TX

10,001+ employees

About the position

The Customer Service Associate I at Texas A&M University plays a crucial role in providing support to faculty, staff, and students within the Veterinary Medical Teaching Hospital. This position involves assisting with patient care and treatments, maintaining a clean and organized service area, and ensuring effective communication between clients and veterinary professionals. The role is essential for enhancing the overall experience of clients and their pets during visits to the hospital.

Responsibilities

• Escorts clients and patients to appropriate exam room.
• Educates clients about the visit and what to expect.
• Ensures owners are informed about the status of the patient during extended visits.
• Educates clients about clinical services and procedures, and records information in the medical record.
• Ensures proper permission is obtained and takes/upload photographs of patients in the medical record.
• Alerts service/student when the patient is ready to be seen and ensures timely action is taken.
• Relays medical information from the doctor to the client when necessary.
• Promotes communication between clients, DVM's, clinicians, the general public, and other departments.
• Reviews patient's invoices to ensure all charges are accurate and entered.
• Ensures all paperwork is completed, signed, and reviewed by the client.
• Assists clients and patients to their vehicle as needed.
• Schedules follow-up appointments.
• Greets clients and pets in a congenial manner as they check in to the hospital.
• Researches patient history and reason for visit to identify the patient by name.
• Assists Admissions and Discharge when the front desk is short-staffed.
• Performs other duties as assigned.

Requirements

• High school diploma.
• Two years of experience in office or clerical work, customer service, or related areas.

Nice-to-haves

• Ability to communicate effectively in both Spanish and English.
• Working knowledge of word processing, spreadsheet, and/or data entry applications.
• Ability to multi-task and work cooperatively with others.

Benefits

• Benefit Programs
• Retirement
• Employee Discount Program
• Flexible Spending Accounts
• University Holidays
• Training and Development