Customer Service Associate I (Remote) December Lewisville, TX Class

$35,360 - $35,360/Yr

Mr. Cooper - Dallas, TX

Full-time - Entry Level

Remote - Dallas, TX

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Customer Service Associate I position at Mr. Cooper Group is a remote role focused on providing exceptional customer service in the mortgage industry. The associate will assist customers with inquiries related to payment options, escrow items, and general mortgage information, playing a vital role in keeping the dream of homeownership alive. This position requires effective communication skills and the ability to handle a high volume of calls while maintaining a customer-centric approach.

Responsibilities

• Answer 40-50 inbound/outbound calls a day
• Assist customers with payment options, escrow items, and any general mortgage information
• Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web, and IVR
• Assist customers that are 30 days or less due on their mortgage payment

Requirements

• 6 months customer service experience
• Call center experience is a plus

Benefits

• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental, and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways