Byram Healthcare Centers - Springfield, IL
posted 4 days ago
Full-time - Entry Level
Springfield, IL
10,001+ employees
Health and Personal Care Retailers
About the position
The Customer Service Associate I at Byram Healthcare Centers Inc. plays a vital role in the healthcare process by providing exceptional customer service to patients and healthcare professionals. This entry-level position involves handling high-volume inbound calls, troubleshooting patient issues, and utilizing product knowledge to ensure customer satisfaction. The role is essential in supporting the company's mission to empower customers in advancing healthcare.
Responsibilities
- Answer high-volume inbound customer calls via an automated phone system
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Use full product knowledge of at least two Byram therapies to service patients
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Perform other duties as required
Requirements
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Call center experience preferred
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Byram products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
Benefits
- Employee stock purchase plan
- Health insurance
- Dental insurance
- Tuition reimbursement
- Vision insurance
