Customer Service Associate II- Core Business (Hybrid - Cincinnati) Various Shift

FIS - Cincinnati, OH

Full-time - Entry Level

Hybrid - Cincinnati, OH

Professional, Scientific, and Technical Services

About the position

As a Customer Service Associate II at Worldpay, you will play a crucial role in our Customer Experience team, which is dedicated to providing world-class support to our customers. This position is designed for individuals who are ready to make a significant impact in the payments industry, working in a hybrid environment based in Cincinnati, OH. You will be part of a dynamic team that is committed to reinventing the way payments are processed globally, ensuring that millions of people can pay easily every day. Your responsibilities will include maintaining composure and a customer-focused attitude at all times, effectively communicating with customers, and managing various tasks related to payment processing and customer service. You will also be expected to articulate actions taken and set proper expectations for service resolutions, demonstrating your ability to prioritize and manage your time effectively. In this role, you will undergo a comprehensive training program lasting 13 weeks, during which you will learn the ins and outs of our systems and processes. The training will take place onsite, and you will be expected to work various shifts, which may include 8-hour or 10-hour shifts, starting between 7 AM and 3:30 PM. Your ability to adapt to different schedules and remain flexible will be key to your success in this position. You will also be required to have a working knowledge of PC/laptop and Microsoft Office applications, particularly Teams and Outlook, as these tools will be essential for your daily tasks. At Worldpay, we value curiosity, empowerment, and dynamism. We encourage our employees to ask the right questions, take initiative, and champion their ideas. You will be part of a collaborative environment where your contributions will be recognized and celebrated, and you will have opportunities to grow both personally and professionally.

Responsibilities

• Maintain composure and customer focus at all times.
• Communicate effectively in writing, ensuring proper grammar and spelling.
• Utilize experience in payments processing or call center environments.
• Articulate actions taken and set proper expectations for service resolutions.
• Manage time effectively and prioritize tasks appropriately.
• Demonstrate proficiency in using PC/laptop and Microsoft Office applications, particularly Teams and Outlook.
• Comprehend various technologies, including browsers, internet connections, and payment devices.

Requirements

• Experience in payments processing or call center environment.
• Proficient written and verbal communication skills.
• Ability to prioritize and manage time effectively.
• Working knowledge of PC/laptop and Microsoft Office applications, especially Teams and Outlook.
• Ability to articulate actions taken and set expectations for service resolutions.

Nice-to-haves

• Experience in a customer service role within the payments industry.
• Familiarity with various payment devices and technologies.

Benefits

• Competitive salary and benefits package.
• Time off to support charities and give back to the community.
• Parental leave policy.
• Access to a global recognition platform.
• Membership to Virgin Pulse for wellness support.
• Global employee assistance program.