Emerson Electric - Gonzales, LA
posted 3 months ago
If you are an energetic Customer Service Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Gonzales, LA, you will be responsible for facilitating and coordinating all service projects and ensuring customer satisfaction from request of quotation to delivery by being involved in each step of the process from start to finish. In this role, your responsibilities will include being responsible for parts order execution and entry including price review, delivery, release, and work scope/planning activities. You will work closely with the operations team on scheduling of work and ensuring material sourcing plans support customer promise dates. Additionally, you will transact basic buying and planning responsibilities using AXIOM and Oracle systems. You will have the ability to facilitate technical questions and answers between customers, Emerson engineering resources, and other stakeholders. Communication is key in this role, as you will need to communicate with the sales channel and service center team while ensuring that expectations and commitments are met consistently and within acceptable time frames. You will also be responsible for sourcing, procuring, and expediting parts and materials needed, as well as forecasting needs for peak periods. Entering orders accurately and efficiently into database systems for tracking, inventory, and history will be part of your daily tasks. You will issue Purchase Orders and Work Orders while properly adhering to policy guidelines and negotiate with vendors and suppliers to assure the best price for required delivery. Remaining up to date on all progress of service projects and negotiating delivery prior to order entry while advising sales channels/customers of delays will be crucial. You will adhere to all safety, quality, company rules, and regulations and participate in Safety, Quality, and Activities Committees. Lastly, you will be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards.