Customer Service Associate - Motif Medical

$41,600 - $41,600/Yr

Aeroflow Healthcare - Carrollton, GA

Full-time - Entry Level

Remote - Carrollton, GA

Ambulatory Health Care Services

About the position

Motif Medical is seeking a dynamic Customer Service Associate to provide exceptional support to customers in a fully remote capacity. The role involves responding to customer inquiries through various channels, troubleshooting issues, and ensuring compliance with company policies and regulations. The ideal candidate will have a passion for helping mothers and a commitment to maintaining high standards of customer service.

Responsibilities

• Answer incoming calls, emails, and online inquiries in a manner consistent with department protocol.
• Provide assistance to Motif Medical customers while maintaining a courteous manner and helpful attitude.
• Provide prompt and thorough resolutions to customer inquiries and requests.
• Troubleshoot customer issues with devices and products.
• Direct sales inquiries to appropriate sales staff.
• Be available for support calls at the expected times.
• Send Purchase Orders to warehouse staff and generate invoices for wholesale customers.
• Ship samples and promotional items to marketing and business contacts as needed.
• Answer Social Media and Amazon inquiries from customers.
• Escalate customer-level issues in a manner consistent with department protocol.
• Promptly answer support tickets as they come into the system.
• Process warranty claims and provide swift and courteous resolutions to customer's product issues.
• Understand and retain product knowledge to best assist customers with their inquiries.
• Maintain HIPAA confidentiality.

Requirements

• Strong oral and written communication skills.
• Excellent phone skills.
• Strong organizational skills.
• Excellent customer service skills.
• Ability to think critically and adhere to a schedule.
• High level of organization.
• Outstanding written and verbal communication.
• Proficiency with Microsoft Office Suite.
• Must be adaptable and willing to learn new things.
• Ability to work with a team.

Nice-to-haves

• Familiarity with breastfeeding, breast pumps, or medical devices.
• Experience with ZenDesk, RingCentral, CRMs, and other customer service software.

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s)
• Additional parental benefits including fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs