CUSTOMER SERVICE ASSOCIATE (OFFICE ASSISTANT)

$35,360 - $35,360/Yr

Value City Furniture - Novi, MI

Full-time - Entry Level

Novi, MI

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Service Associate (Office Assistant) at Value City Furniture plays a vital role in ensuring a positive customer experience by assisting with inquiries, confirming orders, and scheduling deliveries. This position is essential for maintaining smooth office operations and fostering strong relationships with customers both in-store and online.

Responsibilities

• Embodies company values: Serve Others and Own It.
• Assists in fostering an energetic and positive working environment.
• Frequently communicates with customers via phone.
• Partners with team members to create easy transactions and great in-home delivery service.
• Develops strong relationships with customers who shop in-store and online.
• Listens to customers' needs and presents possible options.

Requirements

• High school diploma or GED; or equivalent combination of education and experience.
• 1 year of customer service experience.
• Basic math skills.
• Good phone etiquette and cash handling skills.

Nice-to-haves

• Proactive approach; identifies and solves problems.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Demonstrated ability to handle customer calls displaying good phone skills.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance
• Referral program
• Retirement plan