IKEA - Pittsburgh, PA

posted 4 days ago

Part-time,Full-time - Entry Level
Pittsburgh, PA
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Service Associate - Order Fulfillment role at IKEA focuses on creating a positive customer experience through accurate transactions and effective problem-solving. This part-time position requires a commitment to customer satisfaction and the ability to build emotional connections with customers, ensuring a smooth shopping experience.

Responsibilities

  • Creates a positive customer experience by ensuring accurate transactions and/or orders.
  • Records information accurately for future analysis to improve customer shopping experiences.
  • Meets customers' needs, solves problems independently, and escalates issues to a manager when necessary.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
  • Offers and sells services to customers during the handover process when needed.
  • Ensures a smooth returns and exchange experience for customers while collecting high-quality data for follow-up.

Requirements

  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent

Benefits

  • Generous paid time off, holiday and sick time
  • WiselyPay - get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
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