Customer Service Associate (part-time)

Southern States Cooperative - Midlothian, VA

Part-time

Midlothian, VA

Repair and Maintenance

About the position

The Customer Service Associate is a part-time role focused on providing excellent customer service, handling cashiering duties, and maintaining a clean and organized store environment. The position requires strong interpersonal skills to engage with customers, process transactions accurately, and assist with stocking and housekeeping tasks.

Responsibilities

• Greet customers in a welcoming and professional manner.
• Utilize customer-focused interpersonal skills to assist customers effectively.
• Process checkout, exchange, and return transactions using cash registers and credit/debit card terminals.
• Accurately handle cash and make change, maintaining proper cash levels in the register drawer.
• Bag items for customers and refill register paper as needed.
• Make helpful recommendations to customers and identify opportunities to sell additional merchandise or services.
• Answer incoming phone calls from customers professionally and courteously.
• Provide information regarding order status, product availability, current sales, promotions, and store events.
• Replenish merchandise and face products on shelves for a neat presentation.
• Monitor entrances and exits to promote store safety and security.
• Perform daily housekeeping duties to maintain a clean environment.
• Assist with various other functions to support the team as assigned.

Requirements

• Prefer high school diploma or GED, but not required.
• Prefer additional coursework in agriculture, plant science, animal science, or a related field.
• Prefer 6 months of experience in a retail setting providing excellent customer service and operating point of sale equipment.
• Prefer experience in agribusiness or a related field.
• Able to demonstrate customer-focused interpersonal skills and communicate positively.
• Able to learn and apply knowledge of facility guidelines and standard operating procedures for handling cash and utilizing point of sale equipment.
• Attention to detail for accurate cash handling and merchandise awareness.
• Ability to operate cash register and debit/credit card machine.
• Ability to work a defined schedule that may change weekly and report to work on time.
• Reliable transportation.