Keystone Technologies Co., Ltd. - Lansdale, PA
posted 8 days ago
Full-time - Entry Level
Hybrid - Lansdale, PA
Electrical Equipment, Appliance, and Component Manufacturing
About the position
The Customer Service Associate in Product Development at Keystone Technologies plays a crucial role in supporting customers and enhancing product offerings. This hybrid position involves providing technical support, assisting with product inquiries, and collaborating with various departments to ensure product data accuracy and timely resolution of customer issues. The role is integral to fulfilling the company's mission of 'Light Made Easy' and contributes to the development of innovative lighting solutions.
Responsibilities
- Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution.
- Generating supporting documentation for technical product related inquiries.
- Assisting in advanced sales support for product related inquiries.
- Collaborating with RMA department on warranty claims processing.
- Working directly with Product Managers and Engineering to ensure that product data is correct and updated.
- Working directly with management to create and maintain timelines with internal and external product team affiliates.
Requirements
- Associate's degree in engineering, business, or commensurate experience in customer relations, technical support, and or a product development role.
- Electrical, electronic, or lighting related product knowledge is a plus.
- Effective listening and problem-solving skills.
- Strong ability for general deductive reasoning, systematic troubleshooting and understanding of mobile applications and controls.
- Knowledge of customer service principles and practices to utilize them for handling customer queries on the phone.
- Experience with warranty and complaint processing.
- Strong work ethic and sense of urgency with ability to take initiative and accomplish goals.
- Ability to understand technical products.
- Project management skills from conception to delivery.
- Exceptional organizational skills and keen attention to detail.
Benefits
- Disability insurance
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
