Customer Service Associate - Riverhead Branch

Dime Community Bank - Riverhead, NY

Full-time

Riverhead, NY

Credit Intermediation and Related Activities

About the position

The Customer Service Associate (CSA) at the Riverhead Branch is responsible for fulfilling customer needs through various banking transactions, including deposits and withdrawals, while providing exceptional service. This role involves handling cash transactions, maintaining regulatory compliance, and supporting the branch's business development efforts. The CSA will also assist customers with inquiries and provide knowledge of the bank's products and services.

Responsibilities

• Provide account services to all Dime customers.
• Expedite deposit and withdrawal transactions accurately.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Process night deposits bags.
• Provide in-depth knowledge of Dime products and services to provide appropriate solutions to customers' financial needs.
• Possess current knowledge of regulatory requirements.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Respond to inbound Dime customer inquiries.
• Support business development efforts of the branch manager through in-branch sales, phone and direct mailing campaigns.
• Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes.
• Review, submit, process, and close consumer loan requests.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.

Requirements

• High School Diploma or equivalent required.
• Minimum 2 years' retail banking experience required (Ex. Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate).
• Cash-handling experience preferred.
• Quality customer service required.