Customer Service Associate - Seasonal Jan-Apr

$31,200 - $31,200/Yr

Jackson Hewitt - Chandler, AZ

Part-time,Full-time - Entry Level

Chandler, AZ

Professional, Scientific, and Technical Services

About the position

Jackson Hewitt Tax Service is seeking Customer Service Associates for the 2025 tax season in Chandler, Arizona. This part-time seasonal role is designed for individuals looking to make an impact by assisting clients with their tax filing process. The position offers flexible scheduling and opportunities for advancement within the company.

Responsibilities

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development