Customer Service Associate - Shakopee, MN (Part-Time)

$29,120 - $35,360/Yr

Goodwill - Shakopee, MN

Part-time - Entry Level

Shakopee, MN

Social Assistance

About the position

The Customer Service Associate position at Goodwill-Easter Seals Minnesota is a part-time role based in Shakopee, MN, focused on delivering fast, friendly, and accurate transactions at the point of sale. This position is integral to providing a positive customer experience, ensuring that all customers feel welcomed and valued. The associate will be responsible for stocking merchandise and maintaining high merchandising standards on the sales floor while also ensuring a clean and safe environment for both customers and employees. The role promotes and adheres to the mission and values of Goodwill-Easter Seals, which emphasizes the importance of community service and support for individuals facing barriers to employment. A typical day for a Customer Service Associate involves creating a high level of customer service throughout the store, ensuring that all customers experience a welcoming atmosphere. The associate will follow established policies and procedures, executing directives in a timely manner to maintain store operations. Additionally, the role includes providing a supportive work environment that helps train and develop participants in achieving their goals. Safety is a key component of this position, contributing to a safe and welcoming environment through the use of Personal Protective Equipment (PPE), adherence to social distancing standards, and implementing daily health checks to prevent the transmission of illness. The position also involves managing contactless donation drop-off processes at retail locations. Goodwill-Easter Seals Minnesota prioritizes work-life balance, offering a typical starting pay range between $14.00 - $17.00 per hour, with limited weekend and holiday shifts. The organization provides competitive pay, flexible hours, and a variety of benefit options, including an employee discount. The work environment is designed to support employees, with no overnight or late closing shifts, and limited holiday hours, as the organization is closed on major holidays such as Easter, Independence Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day.

Responsibilities

• Create a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Follow policies and procedures and execute directives in a timely manner.
• Provide a work environment to train and develop participants in achieving their goals.
• Contribute to a safe, welcoming environment for employees and customers, including the use of PPE and social distancing standards.

Requirements

• Ability to effectively communicate with supervisors, employees, and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills and ability to prioritize tasks.
• Strong decision-making skills and attention to detail.
• Desire to provide excellent customer service and interact with a diverse population.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.
• Knowledge/expertise in working with persons with disadvantages and/or disabilities.

Nice-to-haves

• Prior experience in customer service or retail environments.
• High school diploma or equivalent preferred.

Benefits

• Generous paid time off (PTO) program.
• Competitive medical, dental, and vision plans.
• Employer-paid life insurance.
• 401(k) plan with employer match.
• Employee discount.