Customer Service Associate Team Leader (Front End Support Assistant Manager)

Whole Foods - Bedford, NH

Full-time - Mid Level

Bedford, NH

Food and Beverage Retailers

About the position

The Customer Service Associate Team Leader (Front End Support Assistant Manager) at Whole Foods Market is responsible for assisting the Team Leader in daily operations, including cash management, expense control, and team development. This role emphasizes delivering outstanding customer service, fostering teamwork, and ensuring compliance with health and safety regulations. The position requires a proactive approach to resolving customer and team concerns while maintaining high standards of retail execution.

Responsibilities

• Models and delivers outstanding customer service.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Requirements

• 18+ months retail Team Member experience.
• 6+ months of supervisory experience.
• High energy and enthusiasm for products and company philosophy.
• Demonstrates advanced product knowledge and maintains awareness of new products.
• Growth mindset towards greater responsibility and ownership.
• Desire to coach and mentor others for growth.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.