Customer Service Associate Team Leader (Front End Support Assistant Manager)

$41,704 - $57,262/Yr

Whole Foods

Part-time - Mid Level

10,001+ employees

Food and Beverage Retailers

About the position

As a Customer Service Associate Team Leader (Front End Support Assistant Manager) at Whole Foods Market, you will play a crucial role in assisting the Team Leader with daily operations, which encompass cash management, expense control, buying, merchandising, labor management, regulatory compliance, and special projects as assigned. Your primary responsibility will be to lead and develop Team Members while ensuring that all operations align with the company's core values and goals. You will be expected to provide courteous, friendly, and efficient service to customers and Team Members at all times, maintaining a positive company image. In this role, you will model and deliver outstanding customer service, working closely with the Team Leader to achieve cost, margin, expense, and labor targets. You will be responsible for following through on customer inquiries and resolving concerns as needed. Additionally, you will evaluate and document Team Member performance, acting as the point person in charge during the Team Leader's absence. Your leadership will foster a positive environment of teamwork, mutual respect, and exceptional morale, while also maintaining awareness of customer flows and needs to direct Team Members accordingly. You will be tasked with selecting, training, developing, mentoring, motivating, and counseling Team Members to sustain a high-performance team and minimize turnover. Providing timely and thorough performance evaluations will be a key part of your responsibilities, along with consistently communicating and modeling the vision and goals of Whole Foods Market. This position requires a high energy level, enthusiasm for the products, and a commitment to the company's philosophy and core values.

Responsibilities

• Assists the Team Leader in daily operations including cash management and expense control.
• Models and delivers outstanding customer service.
• Works with Team Leader to achieve cost, margin, expense, and labor targets.
• Follows through on customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Sets and achieves the highest standards of retail execution.
• Fosters a positive environment of outstanding teamwork and mutual respect.
• Maintains awareness of customer flows and needs; directs Team Members as necessary.
• Selects, trains, develops, mentors, motivates, and counsels Team Members.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Requirements

• 18+ months retail Team Member experience.
• 6+ months of supervisory experience.
• High energy and enthusiasm for products and company philosophy.
• Demonstrated advanced product knowledge and awareness of new products.
• Growth mindset towards greater responsibility and ownership.
• Desire to coach and mentor others for growth.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance and managing inventory.
• Demonstrated decision-making ability and leadership skills.

Nice-to-haves

• Experience with email, Microsoft Office, and operations-related applications.

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Store discount