Customer Service Associate - Temporary

Walgreens Boots Alliance - Roxbury Township, NJ

Part-time - Entry Level

Roxbury Township, NJ

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience while providing efficient checkout service. This role involves engaging with customers, resolving issues, and ensuring compliance with company policies and local laws. The associate will also assist in maintaining store appearance and inventory management, while participating in training and personal development activities.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Checks in and prices merchandise as required.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital passport photos.
• Monitors web pick-up orders and delivers them to customers.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Employee discounts on products and services.
• Flexible scheduling options.