Customer Service Associate - Temporary

Walgreens Boots Alliance - Schenectady, NY

Full-time - Entry Level

Schenectady, NY

Health and Personal Care Retailers

About the position

The Customer Service Associate role is a temporary position focused on delivering exceptional customer experiences in a retail environment. The associate will engage with customers, assist with product inquiries, and ensure efficient checkout service while adhering to company policies and procedures.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Provides fast and efficient service to customers.
• Recommends items for sale and trade-up options to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital passport photos.
• Monitors and fills web pick-up orders for customers.
• Maintains a clean and orderly store appearance.
• Completes special assignments and tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Benefits

• Flexible hours
• Training and personal development opportunities