Customer Service Associate - Temporary

Walgreens Boots Alliance - Cortland, NY

Full-time - Entry Level

Cortland, NY

Health and Personal Care Retailers

About the position

The Customer Service Associate role is focused on delivering a distinctive and delightful customer experience in a retail environment. This position involves engaging with customers, providing efficient checkout service, and assisting with product inquiries. The associate will also be responsible for maintaining store operations, including inventory management and compliance with company policies.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Recommends items for sale and trade-up options to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital passport photos.
• Monitors and fills web pick-up orders for customers.
• Maintains a clean and orderly store appearance.
• Completes special assignments and tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Health insurance
• Paid holidays
• Employee discount programs
• Flexible scheduling