Walgreens Boots Alliance - New Castle, PA
posted about 2 months ago
Full-time - Entry Level
New Castle, PA
Health and Personal Care Retailers
About the position
The Customer Service Associate role is a temporary position focused on delivering exceptional customer experiences in a retail environment. The associate will engage with customers, assist with their needs, and ensure efficient service at the checkout. This role also involves maintaining store operations, including inventory management and compliance with regulations.
Responsibilities
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register and provides courteous checkout service.
- Engages customers by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive experience.
- Shares customer service best practices with team members.
- Provides fast and efficient service to customers.
- Recommends items for sale and trade-up options to customers.
- Processes customer purchases, including cash handling and refunds.
- Maintains cleanliness and organization of counters and shelves.
- Implements asset protection procedures to minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products.
- Constructs and maintains promotional displays and merchandise.
- Assists with food item separation and stock rotation.
- Provides customer service in the photo area, including digital services.
- Monitors and fills web pick-up orders for customers.
- Maintains a clean and orderly store appearance.
- Completes special assignments and tasks as assigned.
Requirements
- Must be fluent in reading, writing, and speaking English.
- Requires willingness to work a flexible schedule, including evenings and weekends.
Nice-to-haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Benefits
- Flexible hours
- Training and personal development opportunities
