Customer Service Associate - Temporary

Walgreens Boots Alliance - Simi Valley, CA

Full-time - Entry Level

Simi Valley, CA

Health and Personal Care Retailers

About the position

The Customer Service Associate role is a temporary position focused on delivering exceptional customer experiences in a retail environment. The associate will engage with customers, assist with their needs, and ensure efficient service at the checkout. This position requires a commitment to customer satisfaction and adherence to company policies and procedures.

Responsibilities

• Engage customers by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Provide courteous, friendly, fast, and efficient service to customers.
• Register customer purchases on the cash register and handle cash transactions.
• Recommend items for sale and suggest trade-up or companion items.
• Maintain cleanliness and organization of counters and shelves, and take inventory as needed.
• Implement asset protection procedures to minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional displays and complete resets as directed.
• Assist with food item separation and stock rotation using FIFO method.
• Provide customer service in the photo area, including digital passport photo services.
• Monitor and fill web pick-up orders for customers.
• Assist with store maintenance to ensure a clean and orderly appearance.
• Complete special assignments and other tasks as assigned.

Requirements

• Fluency in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.

Benefits

• Flexible working hours
• Training and personal development opportunities