Customer Service Associate/Ticket Agent

$25,979 - $26,000/Yr

Greyhound Bus Services - Amarillo, TX

Part-time - Entry Level

Amarillo, TX

About the position

The Customer Service Associate/Ticket Agent at Greyhound Bus Services plays a crucial role in ensuring a positive customer experience at the terminal. This part-time position involves assisting customers with various services, managing cash transactions, and maintaining the cleanliness and presentation of the terminal and buses.

Responsibilities

• Directing customers throughout their time at the shop, assisting with correct loading areas and trip connections.
• Providing schedule, routing, transfer, and current fare information to customers.
• Updating travel documents, schedule monitors, information boards, and making PA system announcements.
• Running ticket transactions with customers and providing baggage support, including service calls and phone sales.
• Handling shipping duties, including calculating shipping costs and tracking packages/baggage.
• Assisting with required shop reporting and documentation, including bus bills and inventory.
• Scheduling and coordinating bus fuelings, cleanings, and lavatory dumps.
• Monitoring overall shop presentation, including cleanliness and lost and found items.

Requirements

• 1+ year of customer service experience preferred.
• Cash handling experience.
• Ability to handle packages and bags weighing up to 100 lbs.
• Good problem solving and decision-making ability.
• Strong communication skills.
• Spanish fluency a plus.

Nice-to-haves

• Fluency in Spanish is a plus.

Benefits

• Part-time position with flexible scheduling options.
• Opportunity to gain experience in customer service and cash handling.