CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

$31,720 - $31,720/Yr

Goodwill - Philadelphia, PA

Part-time - Entry Level

Philadelphia, PA

Social Assistance

About the position

The Customer Service Associate Trainee position is a part-time role focused on providing excellent customer service in a retail environment. The associate will be responsible for processing transactions, engaging with customers, and maintaining the store's cleanliness and organization. This role also includes cross-training in various functions to support employee growth and company productivity.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Process register transactions and handle money accurately.
• Achieve a 40% Round-Up transaction average monthly.
• Engage customers by greeting them, maintaining a clean store, and thanking them for their support.
• Listen and respond to customer concerns effectively.
• Manage the register line efficiently and use good phone etiquette.
• Complete opening and closing procedures as necessary.
• Stock and maintain the sales floor with newly processed merchandise.
• Maintain a clean and organized sales floor and dressing rooms.
• Establish or identify prices of goods with assistance if needed.
• Utilize systems for announcements and maintain store cleanliness.

Requirements

• Ability to meet customer needs and resolve issues efficiently.
• Demonstrate honesty and integrity in the workplace.
• Make sound and timely decisions impacting business goals.
• Exhibit reliability and dependability.
• Bring enthusiasm and energy to tasks.
• Perform work accurately and thoroughly.
• Communicate effectively in English, both verbally and in writing.
• Work a flexible schedule, including nights and weekends.
• Meet the physical demands of the position.
• Function in a hectic work environment with occasional high stress.