Customer Service Associate - Windsor Exxon Convenience Store

$27,040 - $29,120/Yr

Mhf Dining - Windsor, VA

Part-time

Windsor, VA

1,001-5,000 employees

Food Services and Drinking Places

About the position

We are seeking a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with their inquiries, process transactions, and promote our products effectively. Your ability to communicate clearly and build rapport will be essential in ensuring customer satisfaction and loyalty.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Process sales transactions accurately using the cash register and handle cash with care.
• Upsell products by effectively communicating their benefits and features.
• Conduct product demonstrations to educate customers about new offerings.
• Maintain a clean and organized sales area while ensuring that merchandise is well-displayed.
• Assist in training and supervising new staff members as needed.
• Address customer complaints or concerns promptly, ensuring a positive resolution.
• Utilize retail math skills to manage inventory levels and assist in stock management.

Requirements

• Previous experience in retail sales or customer service is preferred.
• Strong communication skills, both verbal and written, are essential for effective interaction with customers.
• Bilingual abilities are a plus, enhancing communication with a diverse customer base.
• Familiarity with cash handling procedures and experience operating a cash register is advantageous.
• Knowledge of retail math concepts to assist in inventory management is beneficial.
• Ability to work collaboratively within a team environment while also being self-motivated.
• A passion for providing excellent customer service and the ability to sell products effectively.

Benefits

• Employee discount
• Flexible schedule