Customer Service Associate

Walgreens Boots Alliance - Hudson, MA

Part-time - Entry Level

Hudson, MA

Health and Personal Care Retailers

About the position

As a Customer Service Associate at Walgreens, you will play a crucial role in delivering a distinctive and delightful customer experience. Your primary responsibility will be to engage with customers and patients, greeting them warmly and offering assistance with products and services. You will be expected to resolve customer issues and answer questions to ensure a positive experience, embodying the best practices of customer service. This includes demonstrating interpersonal habits such as maintaining eye contact, being courteous, and proactively offering help. You will also model Walgreens service traits, which involve identifying customer needs and ensuring satisfaction throughout their shopping experience. In addition to customer engagement, you will be responsible for operational tasks that support the store's efficiency. This includes registering sales on the assigned cash register, providing fast and friendly checkout service, and recommending items to customers. You will handle cash transactions, process returns and exchanges, and maintain cleanliness and organization in the store. Your role will also involve inventory management, including checking in merchandise, pricing items, and ensuring compliance with state and local laws regarding regulated products. You will assist in constructing displays and maintaining the store's overall appearance, contributing to a welcoming environment for customers. Training and personal development are also key components of this position. You will be required to attend training sessions and complete any personal performance learning (PPL) tasks assigned by your manager or corporate. This commitment to ongoing learning will help you enhance your skills and provide better service to customers.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Provide courteous, friendly, fast, and efficient service to customers.
• Recommend items for sale to customers and suggest trade-up or companion items.
• Register customer purchases on the cash register and handle cash transactions.
• Process voids, returns, rain checks, refunds, and exchanges as needed.
• Maintain cleanliness and organization of counters and shelves, taking inventory as required.
• Implement company asset protection procedures to minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional displays and complete resets as directed.
• Assist with food item separation and stock rotation using FIFO method.
• Provide customer service in the photo area, including digital passport photo services.
• Monitor web pick-up orders and deliver them to customers as they arrive.
• Assist with maintaining a clean and orderly store condition and appearance.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid time off
• Employee discounts
• Flexible scheduling