Customer Service Associate

$31,200 - $35,360/Yr

Walgreens Boots Alliance - West Saint Paul, MN

Full-time - Entry Level

West Saint Paul, MN

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens plays a crucial role in delivering exceptional customer experiences. This entry-level position involves engaging with customers, assisting them with their needs, and ensuring a pleasant shopping environment. Associates are responsible for various tasks, including operating the cash register, maintaining store displays, and providing support in different areas of the store, all while adhering to company policies and procedures.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Provides customers with friendly, fast, and efficient service.
• Recommends items for sale and trade-up or companion items.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital passport photos.
• Monitors web pick-up orders and delivers them to customers.
• Ensures a clean and orderly store appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Competitive hourly wage between $15 - $17.5.
• Opportunities for career growth and development.
• Flexible scheduling options.