Customer Service Associate

Walgreens Boots Alliance - Mandeville, LA

Part-time - Entry Level

Mandeville, LA

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by engaging with customers, providing efficient checkout service, and assisting with product inquiries. This role involves operational tasks such as managing sales transactions, maintaining store cleanliness, and ensuring compliance with company policies and local laws. The associate will also participate in training and personal development to enhance their skills and service delivery.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Registers customer purchases on assigned cash register and processes transactions efficiently.
• Keeps counters and shelves clean and well merchandised, and takes inventory as needed.
• Implements company asset protection procedures to minimize profit loss.
• Constructs and maintains displays and assists with product placement as specified by policies.
• Provides customer service in the photo area, including digital passport photo service.
• Assumes web pick-up responsibilities and monitors orders in Picture Care Plus.
• Ensures clean, neat, and orderly store condition and appearance.
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Flexible scheduling
• Employee discounts
• Training and development opportunities