Customer Service Associate

$39,229 - $59,862/Yr

Geico - Niagara Falls, NY

Full-time - Entry Level

Niagara Falls, NY

Insurance Carriers and Related Activities

About the position

The Customer Service Representative role at GEICO in Buffalo, NY, is designed for individuals who are passionate about helping others and solving problems. This position serves as the first point of contact for customers, addressing their inquiries related to billing, policy changes, and providing recommendations. The role emphasizes delivering personalized service to enhance customer satisfaction and demonstrates the value of being insured by GEICO. The position offers significant growth opportunities, with many associates experiencing salary increases within their first year.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by customers.
• Provide recommendations to policyholders based on their needs.
• Deliver personalized customer service to enhance satisfaction.
• Handle inquiries in a fast-paced, high-volume call center environment.

Requirements

• Experience in providing outstanding customer service.
• Effective communication skills with an emphasis on listening and empathy.
• Ability to thrive in a fast-paced, high-volume environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance improvement.
• Solid computer and multi-tasking skills.
• Minimum of a high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures