Customer Service Associate

Friendly Express - Townsend, GA

Full-time

Townsend, GA

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Associate plays a vital role in ensuring the success and profitability of the store by providing exceptional customer service. This position is responsible for creating positive first and last impressions for customers, supporting management in various store tasks, and maintaining a clean and welcoming environment.

Responsibilities

• Smile and greet customers in a friendly manner as they enter the store.
• Provide a fast, friendly and enjoyable shopping experience for all customers.
• Respond to customer requests in a timely and efficient manner.
• Engage each customer genuinely and thank them for their business.
• Operate a cash register adhering to all company policies and standards.
• Maintain proper cash levels and follow cash handling procedures to prevent shortages.
• Complete customer transactions including gas/fuel, retail sales, and food service items.
• Adhere to laws and company policies regarding the sale of age-restricted products.
• Ensure proper execution of assigned foodservice programs and procedures.
• Assure availability of fresh, quality food, hot coffee, and beverages at all times.
• Follow uniform, appearance, and dress code policies.
• Adhere to established safety and security policies and procedures.
• Execute all assigned store level marketing programs.
• Suggestively sell promotions, food and beverage specials, and loyalty programs.
• Maintain a clean customer-ready store inside and outside.
• Complete all store housekeeping functions such as cleaning and mopping.
• Replenish products and supplies to ensure in-stock conditions.
• Rotate and front-face stock for freshness and easy access.
• Remove damaged and out-of-code merchandise from shelves.
• Keep the store looking neat and attractive.
• Communicate with management regarding customer requests or complaints.
• Report theft and suspected shoplifting incidents.
• Check in external and internal vendors according to standards.
• Follow all company policies, procedures, and quality standards.
• Assume other duties as assigned to accommodate store operational needs.
• Represent the Friendly Express brand by exemplifying core values.

Requirements

• Must be at least 18 years of age.
• Ability to multi-task and perform repeated bending, reaching, and prolonged standing.
• Occasionally lift up to 50 pounds.
• Basic language and mathematical skills.
• Ability to read and comprehend simple instructions and correspondence.
• Willingness to work weekends, nights, and holidays as scheduled.
• Reliable attendance and punctuality.