Customer Service Associate

Ollie's Bargain Outlet - Thomasville, GA

Full-time - Entry Level

Thomasville, GA

General Merchandise Retailers

About the position

Join our team and live the Ollie-tude! At Ollie's Bargain Outlet, we pride ourselves on our core values that guide our associates in their daily interactions and responsibilities. As a Customer Service Associate, you will play a vital role in creating a welcoming environment for our customers. You will be expected to embody our values: being a team player, caring for others, being value obsessed, committed to excellence, focused on growth, and being real in your interactions. Your primary responsibility will be to assist customers while maintaining the store's appearance and ensuring a high standard of customer service. This role requires a strong emphasis on accurate register operation and proficiency in Ollie's Army, our customer service philosophy. In this position, you will greet and acknowledge every customer with our "Yes I Care, Yes I Can" approach, which is essential for building long-term customer loyalty. You will also be responsible for accurately and efficiently operating the register, approving refunds for other associates, and assisting in training new Sales Associates. Additionally, you will assist with receiving merchandise, pricing items, merchandising products, and recovering the store to ensure it remains presentable and organized. Communication with Team Leaders regarding customer needs is also a key part of your role, along with completing any additional responsibilities or duties as assigned.

Responsibilities

• Greet and acknowledge every customer with Ollie's 'Yes I Care, Yes I Can' approach to build long term customer loyalty.
• Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain the store appearance and complete any additional responsibilities and/or duties as assigned.

Requirements

• High School diploma or equivalent preferred.
• 6 months of prior retail experience preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• A positive attitude and team player who wants to engage and serve customers.

Benefits

• 20% employee discount
• Flexible Schedule
• Strong field sales career growth & talent development culture for top performers.