Customer Service Associate

Wawa - Newport News, VA

Newport News, VA

Gasoline Stations and Fuel Dealers

About the position

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Responsibilities

• Greet and provide an enjoyable shopping experience for all customers.
• Respond to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.
• Maintain proper cash levels in register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Follow proper coding procedures.
• Check expiration codes, face and inspect all items.
• Pull expired items, document and discard.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
• Complete other tasks as assigned by store management.

Requirements

• Must be at least 16 years old.
• Must have reliable transportation.
• Must wear slip resistant shoes at all times.
• Must be able to tolerate exposure to cleaning products.

Nice-to-haves

• Pursuit of or high school diploma or equivalent, preferred.
• Prior food service and/or customer service experience preferred.