Customer Service Associate

Dairy Farmers of America - Dallas, TX

Full-time - Entry Level

Remote - Dallas, TX

Food Manufacturing

About the position

The Customer Service Associate role at Dairy Farmers of America is focused on providing exceptional customer service and support. This position involves managing customer orders from receipt through to cash application, addressing inquiries related to products, services, and billing, and ensuring a positive customer experience. The associate will work under direct supervision and is expected to maintain professional communication with customers while navigating multiple systems to resolve issues efficiently.

Responsibilities

• Interact with customers over the telephone or through written communications; interview customers to obtain information and give information about available services or in response to inquiries about order status, logistics issues, accounts, products, and services.
• Receive and process orders, provide information concerning order status, pricing, changes, delivery, etc.
• Resolve or coordinate the resolution of customer issues and inquiries following defined processes and procedures. Escalate as appropriate.
• Investigate and correct errors.
• Coordinate customers' service needs with other departments as required to ensure customer service.
• Update and maintain customer documents or files using internal recordkeeping systems.
• May solicit new or additional services or products.

Requirements

• High school diploma or equivalent
• 0 to 1 year of customer service or related experience
• Certification and/or License - may be required during course of employment
• Knowledge of and skill with Microsoft Office Suite and company computer systems
• Strong customer focus
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to project a professional image
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences to ensure customers' needs and requirements are met
• Able to conduct basic research into issues or situations
• Able to follow through and accomplish tasks through to completion
• Able to complete basic arithmetic, such as addition, subtraction, multiplication and division
• Able to follow directions
• Able to multi-task and work in a fast-paced environment
• Able to work with accuracy and attention to detail
• Able to perform repetitive work
• Must be able to read, write and speak English