Customer Service Associate

$35,360 - $35,360/Yr

Bluebird Self Storage - Bedford, NH

Part-time - Entry Level

Bedford, NH

Building Material and Garden Equipment and Supplies Dealers

About the position

Bluebird Self Storage is seeking a part-time Customer Service Associate to support operations across multiple locations in the Manchester Area. This role involves providing exceptional customer service, managing front desk operations, and maintaining facility cleanliness. The ideal candidate will work approximately 25 hours a week, including weekends, and contribute to a positive workplace culture that values teamwork and integrity.

Responsibilities

• Open and/or close the facility based on shift assignment.
• Deliver superior customer service to both new and existing customers via phone, online, and in person.
• Assist customers in determining storage needs, providing tours, and renting storage units.
• Sell related storage merchandise and relay facility amenities and ongoing specials.
• Assist with tenant issues and elevate concerns to management as needed.
• Monitor surveillance cameras to ensure facility safety and conduct internal/external facility walkthrough audits during each shift.
• Maintain and clean the facility as needed throughout each shift.
• Perform operational procedures through various software programs.
• Report any facility maintenance problems and note inventory needs.
• Participate in all training initiatives and perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum 1-year experience in retail or sales required.
• Experience within the self-storage industry preferred.
• Proficient computer skills, including Microsoft Office (Word, Excel, Outlook).
• Ability to take direction and work independently with little to no supervision.
• Excellent interpersonal skills and ability to effectively communicate with teammates and customers.

Nice-to-haves

• Experience in customer service or sales in a related field.
• Familiarity with self-storage operations.

Benefits

• Competitive wages
• Dental insurance
• Vision insurance
• 401(k) matching
• Health and wellness incentive program
• Team member recognition
• Corporate on-site gym