Customer Service Associate

Walgreens Boots Alliance - Lee, MA

Part-time - Entry Level

Lee, MA

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience through efficient service and engagement. This role involves operating the cash register, assisting customers with their purchases, and maintaining store operations to ensure a clean and organized environment.

Responsibilities

• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Registers customer purchases on assigned cash register and processes transactions efficiently.
• Keeps counters and shelves clean and well merchandised, and takes inventory as needed.
• Implements company asset protection procedures to minimize profit loss.
• Constructs and maintains displays for promotional and seasonal merchandise.
• Assists with food item separation and product placement according to policies.
• Provides customer service in the photo area, including digital passport photo services.
• Monitors web pick-up orders and delivers them to customers as they arrive.
• Ensures a clean and orderly store condition and appearance.
• Complies with all company policies and procedures.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Flexible scheduling options
• Employee discounts
• Health insurance options
• Paid time off
• 401(k) retirement plan