Customer Service Associate

$27,040 - $27,040/Yr

UPS - Yorktown, VA

Part-time - Entry Level

Yorktown, VA

Couriers and Messengers

About the position

This part-time position is for a Customer Service Associate located at 5007 Victory Boulevard, Yorktown, VA 23693. The primary responsibility of this role is to assist customers with various shipping and packaging needs. The Customer Service Associate will engage with customers to provide information about services, help them package their items, and ensure that their shipping requirements are met efficiently and effectively. This role requires a friendly demeanor and the ability to communicate clearly with customers to understand their needs and provide appropriate solutions. The position is designed for individuals who enjoy working in a fast-paced environment and are committed to delivering excellent customer service. The expected working hours for this position are between 20 to 25 hours per week, primarily during the evening shift, with rotating weekends included in the schedule. This role is in-person, requiring the associate to be present at the location to assist customers directly.

Responsibilities

• Assist customers with shipping packages and packaging items.
• Provide information about business services offered to customers.
• Ensure customer satisfaction by addressing inquiries and resolving issues.
• Maintain a clean and organized workspace to facilitate efficient service.
• Handle transactions and process payments as required.

Requirements

• Previous experience in customer service is preferred.
• Strong communication skills to interact effectively with customers.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills for processing transactions and managing customer information.

Nice-to-haves

• Experience in retail or service-oriented environments.
• Familiarity with shipping and packaging processes.

Benefits

• Competitive hourly wage starting from $13.00 per hour.
• Flexible part-time schedule.