Customer Service Associate

Walgreens Boots Alliance - Sturgis, MI

Part-time - Entry Level

Sturgis, MI

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by engaging with customers, processing transactions, and maintaining store operations. This role emphasizes customer service best practices and operational efficiency to ensure a positive shopping experience.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and keeps records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and completes resets as directed.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area and assists with web pick-up responsibilities.
• Ensures a clean and orderly store condition and appearance.
• Complies with company policies and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Flexible scheduling
• Employee discounts
• Training and development opportunities