Customer Service Associate

$31,200 - $36,400/Yr

Walgreens Boots Alliance - Ann Arbor, MI

Full-time - Entry Level

Ann Arbor, MI

10,001+ employees

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by providing courteous and efficient service at the checkout and throughout the store. This role involves engaging with customers, resolving issues, and ensuring compliance with company policies and local laws while maintaining a clean and organized store environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Provides fast and friendly service to customers.
• Recommends items for sale and trade-up options to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Checks in and prices merchandise as required.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and resets as directed.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area and monitors web pick-up orders.
• Maintains store condition and appearance, ensuring cleanliness.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prior work experience with Walgreens is preferred.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Flexible scheduling