Customer Service Associate

$34,258 - $36,254/Yr

Resurgent Solutions - Goshen, IN

Full-time - Entry Level

Goshen, IN

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a crucial role in enhancing customer satisfaction and loyalty. Ideal candidates should possess strong sales skills, with a knack for upselling and promoting products.

Responsibilities

• Greet customers warmly and assist them with their inquiries and needs.
• Handle cash transactions accurately, ensuring proper cash handling procedures are followed.
• Engage in upselling techniques to promote additional products or services.
• Conduct product demonstrations to educate customers about features and benefits.
• Maintain knowledge of current promotions, sales, and product offerings.
• Assist in stock management, ensuring shelves are well-stocked and organized.
• Utilize retail math skills to help customers understand pricing and discounts.
• Address customer complaints or concerns promptly and professionally.
• Collaborate with team members to achieve sales goals and enhance the overall customer experience.

Requirements

• Strong communication skills with the ability to engage effectively with customers.
• Bilingual abilities are a plus, enhancing communication with a diverse customer base.
• Previous experience in retail sales or customer service is preferred.
• Proficiency in cash handling procedures and retail math is beneficial.
• Ability to demonstrate products confidently and effectively.
• Strong organizational skills with attention to detail.
• A positive attitude and willingness to learn new skills in a fast-paced environment.

Benefits

• Flexible schedule