Customer Service Associate

$33,280 - $33,280/Yr

The Hertz Corporation - Milwaukee, WI

Part-time - Entry Level

Milwaukee, WI

5,001-10,000 employees

Rental and Leasing Services

About the position

The Customer Service Associate plays a crucial role in delivering exceptional customer service and ensuring customer satisfaction and retention. This position is responsible for first contact resolution and enhancing the customer interaction experience at the location. The associate will handle and resolve customer issues promptly while maintaining a high level of hospitality and professionalism. Additionally, they will serve as the primary liaison for the Net Promoter Score (NPS) initiatives, analyzing results to improve guest satisfaction and coaching employees to meet customer needs effectively.

Responsibilities

• Provide above-and-beyond customer service to ensure satisfaction and retention.
• Handle and resolve customer issues at the counter with professionalism.
• Act as the primary liaison for Net Promoter Score (NPS) communications and updates.
• Analyze NPS results to identify causes and implement improvement plans for guest satisfaction.
• Communicate and assist employees in understanding customer needs, providing guidance and coaching as necessary.
• Ensure compliance with corporate policies and procedures among all staff.

Requirements

• 3 years of demonstrated experience in customer service, preferably in operations and sales.
• Excellent customer service skills with a focus on relationship building.
• Strong oral and written communication skills.
• Proven leadership and problem-solving abilities.

Nice-to-haves

• Rental car experience is a plus.

Benefits

• Pay for part-time is $16/hr to start.
• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more.