Customer Service Associate

$31,200 - $33,280/Yr

Value City Furniture - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Service Associate at American Signature Inc. plays a vital role in enhancing the customer experience by providing assistance throughout the furniture shopping journey. This position involves answering customer inquiries, managing order confirmations, scheduling deliveries, and maintaining communication regarding order statuses. The associate is expected to embody the company's values and contribute to a positive work environment while fostering strong relationships with customers both in-store and online.

Responsibilities

• Serve customers by answering questions and forwarding messages.
• Confirm orders and schedule deliveries.
• Keep customers informed of their order status.
• Assist in fostering an energetic and positive working environment.
• Frequently communicate with customers via phone.
• Partner with team members to create easy transactions and great in-home delivery service.
• Develop strong relationships with customers who shop in-store and online.
• Listen to customers' needs and present possible options.

Requirements

• High school diploma or GED or equivalent combination of education and experience.
• Ability to read, write, and comprehend simple instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to perform basic mathematical operations using whole numbers, fractions, and decimals.
• Demonstrated ability to handle customer calls with good phone skills.
• Track record of serving others and prioritizing team goals.
• Ownership mindset; takes responsibility for tasks within scope.
• Passion for the business and a proactive approach to problem-solving.
• Adaptability to shifting priorities and a changing environment.
• Desire to continuously improve.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance