Customer Service Associate

$31,200 - $35,360/Yr

Walgreens Boots Alliance - Sterling Heights, MI

Full-time - Entry Level

Sterling Heights, MI

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens plays a crucial role in delivering a distinctive and delightful customer experience. This entry-level position involves engaging with customers, providing efficient service at the cash register, and assisting with various store operations. Associates are expected to model customer service best practices and contribute to a positive shopping environment while also maintaining store standards and compliance with regulations.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Provides customers with friendly, fast, and efficient service.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and keeps records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital passport photo services.
• Monitors web pick-up orders and delivers them to customers.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Competitive hourly wage ranging from $15 to $17.5.
• Opportunities for career growth and development.
• Flexible scheduling options.